SHEET A-01 / OVERVIEW
Taylor Treece
Director of Applications & Integrations at William Carey University
I build the systems that hold organizations together. Integrations, platforms, and automation that take manual work off people's plates. Most recently: cloud SIS migration, generative AI automation that cut processing time by 98%, and eight vendor integrations at William Carey University. Before that, a year at Waterfield Technologies building and selling cloud contact center solutions on Twilio Flex: twelve deployments, 80%+ follow-on rate. I've been on both sides of enterprise software. That changes how I approach a technical conversation.
SHEET A-02 / GENERAL NOTES
About
- Three years in, then through, higher ed technology, currently leading a four-person development team at William Carey University, and before that building the internal tools and integrations that team now maintains.
- Before higher ed, spent a year in pre-sales and solutions consulting at Waterfield Technologies, designing and demoing cloud contact center environments on Twilio Flex. That work still shapes how I scope a project: discovery first, architecture second, build third.
- Comfortable moving between the whiteboard and the codebase: C#, ASP.NET, Python, and SQL Server on the build side; vendor roadmaps, board updates, and implementation plans on the other.
- Currently finishing an MBA at William Carey University, mostly to get better at the parts of the job that happen in meetings rather than in an IDE.
Read the full background, working philosophy, and project case studies →
SHEET A-03 / REVISION LOG
Experience
- Leading the migration from an on-prem to a cloud-based Student Information System, and directing 8 new third-party vendor integrations alongside it.
- Lead and mentor a four-person team (Senior Programmer, Junior Programmer, two Programmer Analysts) and report system status and risk directly to executive leadership and the board.
- Cleaned up 3 legacy platforms and set the team's standards for source control, CI/CD, and documentation going forward.
- Built a centralized internal tools platform on Blazor, ASP.NET APIs, and IIS that departments across campus now use instead of one-off spreadsheets and scripts.
- Ran technical discovery and solution design for new vendor implementations: data models, integration patterns, system boundaries.
- Built RESTful APIs on ASP.NET 7 to connect academic and administrative systems that hadn't talked to each other before.
- Applied machine learning and generative AI to automate transcript translation, cutting processing effort by about 98%.
- Designed and demoed 12 custom CCaaS environments on Twilio Flex, React, and Node.js; more than 80% turned into follow-on phases.
- Stepped into a failing client engagement, ran a fast discovery and redesign, and kept the contract alive for two more phases.
- Built deployment tooling that cut setup time by about 8 hours per environment.
SHEET A-04 / LEGEND
Skills
Software Engineering
C#, ASP.NET / ASP.NET Core, Blazor, Python, SQL Server, REST APIs, JavaScript, React, Node.js
Architecture & Integrations
Enterprise & solutions architecture, API architecture, cloud architecture, ERP/CRM/SIS integrations, Salesforce
AI & Automation
Generative AI, agentic and multi-agent systems, conversational AI, intent recognition, intelligent routing
CX & Contact Center
CCaaS architecture, contact center design, workflow orchestration, demo environment design
Leadership
Team leadership, mentorship, executive communication, vendor management, training & enablement
SHEET A-05 / CONTACT
Get in touch
Open to talking about enterprise architecture, systems integration, and AI-driven automation.
Or ask an agent
This site runs an MCP server. Point Claude, Cursor, or any MCP client at the endpoint below and ask about my work, my writing, or a specific project. It answers out of my own posts and history.
https://info.taylor-treece.workers.dev/mcp