SHEET B-01 / FIELD NOTES
Field Notes
Notes from the work itself — integrations that didn't go as planned, tools worth knowing about, and whatever else is worth writing down after a project wraps. New entries get filed here as sheets, same as everything else on this site.
SHEET B-01 / ENTRY LOG
Entries
Rev
Date
Entry
Description
01
Jul 2026
What Building Overly Complex Twilio Flex Solutions Taught Me About CX
Over-engineered IVRs, cluttered agent desktops, and the ten-second test that fixed both.